📦 PATERA Shipping Policy

•Processing Times
All orders are processed within 1–3 business days.
During high‑volume periods (new drops, holidays, promotions), processing may take an additional 1–2 days.

You will receive a confirmation email once your order has been placed, and another email when your order has shipped.

•Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.

•Estimated delivery times:
• Domestic (within your country): 2–5 business days
• International: 7–15 business days
Delivery times may vary depending on customs, carrier delays, or local postal services.

•Order Tracking
Once your order ships, you will receive a tracking number via email.
Tracking updates may take up to 24–48 hours to appear.

•Customs, Duties & Taxes (International Orders)
International customers are responsible for any customs fees, import duties, or taxes charged by their country.
PATERA is not responsible for delays caused by customs.

•Wrong Address or Missing Information
Please double‑check your shipping details before completing your order.
If you entered an incorrect address, contact us immediately.
We cannot guarantee changes once the order has been processed.

Orders returned due to incorrect or incomplete addresses may require an additional shipping fee to be resent.

•Lost or Stolen Packages
Once a package is marked Delivered by the carrier, PATERA is not responsible for lost or stolen items.
If your package is missing, please contact the carrier directly and then reach out to us so we can assist.

•Pre‑Orders & Made‑to‑Order Items
If your item is listed as pre‑order or made‑to‑order, shipping times will be clearly stated on the product page.
Orders containing both in‑stock and pre‑order items may ship together unless otherwise specified.

•Contact Us
For any shipping questions or concerns, reach out to us at:
[officialpatera@gmail.com]

🔄 PATERA Return & Refund Policy

•Eligibility for Returns
We accept returns on most items within 14 days of delivery.
To be eligible, items must be:

• Unworn and unwashed
• In original condition
• With all tags, labels, and packaging intact
• Free from stains, odors, or damage


Final sale items, limited‑edition drops, and custom-made pieces are not eligible for return.

•Return Process
To start a return, contact us at [officialpatera@gmail.com] with:

• Your order number
• The item(s) you want to return
• The reason for the return


Once approved, you will receive instructions on where to send your item.
Please do not send items back without requesting a return first.


•Return Shipping Costs
• Customers are responsible for return shipping costs.
• PATERA does not provide prepaid return labels at this time.
• Original shipping fees are non‑refundable.

•Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Refunds may take additional time depending on your bank or payment provider.


•Exchanges
We currently do not offer direct exchanges.
If you want a different size or item, please return your original purchase and place a new order.

•Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:

• Photos of the issue
• Your order number
We will replace the item at no additional cost.

•Non‑Returnable Items
The following items cannot be returned:

• Final sale items
• Discounted or promotional items
• Underwear or intimate apparel
• Custom or made‑to‑order pieces
• Gift cards

•Lost or Stolen Returns
PATERA is not responsible for returns lost in transit.
We recommend using a trackable shipping service.

•Contact Us
For any questions about returns or refunds, reach out to us at:
[officialpatera@gmail.com]

📄 PATERA — Terms & Conditions

•Last Updated: [01/05/2026]
These Terms & Conditions (“Terms”) govern your use of the PATERA website and any purchases made through our store. By accessing or using our site, you agree to be bound by these Terms.

If you do not agree, please discontinue use of the site.

1. Use of the Website
You agree to use this website only for lawful purposes and in a way that does not:
• Violate any local, national, or international laws
• Infringe on the rights of others
• Disrupt or damage the website or its functionality
We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information
We strive to display accurate product descriptions, colors, and images. However:
• Colors may vary depending on your screen
• Sizing may vary slightly due to manufacturing
• Limited‑edition items may sell out quickly
We reserve the right to modify or discontinue products at any time without notice.

3. Pricing & Payments
All prices are listed in [Euro] and may change without notice.
By placing an order, you confirm that:
• You are authorized to use the payment method
• All billing information is accurate and complete
We reserve the right to cancel orders suspected of fraud or unauthorized activity.

4. Order Acceptance
Your order is considered accepted once you receive a shipping confirmation email.
We may cancel or refuse orders for reasons including:
• Product unavailability
• Errors in product information or pricing
• Suspicion of fraudulent activity
If your order is canceled, you will be refunded in full.

5. Shipping & Delivery
Shipping times and rates are provided at checkout.
Once an order is shipped:
• Delivery times may vary
• PATERA is not responsible for delays caused by carriers or customs
• Risk of loss transfers to the customer upon delivery
Full details are available in our Shipping Policy.

6. Returns & Refunds
Returns are accepted under specific conditions.
Please review our Return & Refund Policy for full details.

7. Intellectual Property
All content on this website—including logos, designs, images, text, and graphics—is the exclusive property of PATERA.

You may not:
• Copy
• Reproduce
• Distribute
• Modify
• Sell
any content without written permission.

8. User Accounts
If you create an account:
• You are responsible for maintaining confidentiality of your login details
• You agree to notify us immediately of any unauthorized access
• We may suspend or terminate accounts that violate our Terms

9. Third‑Party Services
Our store may link to third‑party services (e.g., payment processors, shipping carriers).

We are not responsible for:

• Their content
• Their policies
• Their actions

You should review their terms before using their services.

10. Limitation of Liability
To the fullest extent permitted by law, PATERA is not liable for:
• Indirect, incidental, or consequential damages
• Loss of profits, data, or business
• Issues arising from your use of the website

Your sole remedy for dissatisfaction with the site is to stop using it.

11. Indemnification
You agree to indemnify and hold PATERA harmless from any claims, damages, or expenses arising from:

• Your use of the website
• Your violation of these Terms
• Your infringement of any rights of a third party

12. Governing Law
These Terms are governed by the laws of [your country/state], without regard to conflict‑of‑law principles.

Any disputes will be resolved in the courts of [your jurisdiction].

13. Changes to Terms
We may update these Terms at any time.
Changes take effect immediately upon posting.

Your continued use of the site means you accept the updated Terms.


14. Contact Information
For questions about these Terms, contact us at:
[officialpatera@gmail.com]

officialpatera@gmail.com